Asda freezes out ice cream seller after she tries to pay in £2 coins

Joanne Bath of Gosport tried to pay for a trolley of �100 of food at the Gosport Asda with 50 - �2 coins. They refused to take the coins in payment

Joanne Bath of Gosport tried to pay for a trolley of �100 of food at the Gosport Asda with 50 - �2 coins. They refused to take the coins in payment

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ICE cream seller Joanne Bath didn’t think there would be a problem paying for her shopping at a supermarket with her takings.

But staff at Asda, in Dock Road, Gosport, refused to accept her £100 in £2 coins – and told her to come back to the till with notes.

Ms Bath then took up the issue with the store’s manager, who said there shouldn’t have been a problem and gave her a £15 voucher as a way of saying sorry.

Then when Ms Bath, 45, went back to her trolley 10 minutes later to pay for her shopping she discovered workers had put most of it back on the shelves.

Ms Bath, of Windsor Road, Gosport, was left fuming because she had spent an hour and a half doing her shopping on Monday.

Her coins were part of money she had made the previous week from her Mr Whippy ice cream van business.

Ms Bath said: ‘Every week I usually use £2 coins to pay for shopping in that store so it completely baffled me that they refused the money this time around.

‘I don’t understand why someone wasn’t able to count the money whilst I was being served at the till.

‘Most of the money I make comes in the form of coins.

‘I try to bank some of it but I like to use my debit card for bills.

‘I’m livid about the whole situation.

Ms Bath was told to change her money at the Coinstar change machine in the store, which gives you a receipt for money, which is then swapped for notes at customer services.

‘It’s a ridiculous system,’ Ms Bath said.

‘If I had loads of pennies then I would have understood but I didn’t. A lot of people use £1 and £2 coins for their shopping.’

She added: ‘ I was so angry that most of my shopping was put away. I just walked out. I definitely won’t be going back again. And it means I’ve had to find another day to do my shopping. The staff said some of the items needed to be put back in the freezer compartments. But I had only been gone 10 minutes. It’s not good enough.’

An Asda spokeswoman said: ‘We apologise to Joanne for the mix-up. We should have taken payment using the coins and we are sorry that we messed up this time.

‘We have given Joanne a £15 voucher and hope to see her back in store, coins or no coins, soon.’

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