Call centre uses apprentices to encourage more

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A CALL centre with a difference has been launched at Highbury College in Cosham.

It is being used to promote the college’s courses and apprenticeships.

And the college is putting its money where its mouth is, by staffing the call centre with apprentices of its very own.

Fred Taylor, who is supervising the apprentices, said: ‘At Highbury we like to practise what we preach. What better people are there to promote apprenticeships and qualifications than those who are undertaking them?

‘Our apprentices are learning a wide range of skills in a real working environment.

‘By looking after customers and talking to businesses on a daily basis they will be preparing themselves for supervisory positions, at the same time as earning a wage.’

The eight telemarketing apprentices are all working towards achieving Level 2 and Level 3 NVQs in Contact Centre Operations, improving their communication skills every day.

To find out more, call (023) 9238 3131 or email employers@highbury.ac.uk.