Complaints to Hampshire’s water firms on the rise

The crane picking up the Mary Rose.  Picture by Christopher Dobbs

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COMPLAINTS to water companies in Hampshire have risen in the last year – despite a fall in figures nationally.

Written complaints to Portsmouth Water rose from 201 to 248.

And Southern Water also saw 501 more customers complain about its service, up from 12,362 to 12,863 – a rise of four per cent.

The figures, which are part of a report carried out by the Consumer Council for Water, saw complaints to national water firms drop by almost 12 per cent, the lowest level since 2005.

Hartlepool had the fewest complaints with 131, followed by Veolia Water Southeast with 140.

A total of 163,027 written complaints were made to water companies across England and Wales up to March 31, compared to 185,140 the year before.

An average of around 65 out of 10,000 Southern Water customers made complaints while about eight out of 10,000 Portsmouth Water customers did.

Tony Smith, chief executive of the Consumer Council for Water, said: ‘Customer complaints have been consistently decreasing since we started putting pressure on water companies and identifying poor performers.

‘However, while most companies have made clear efforts to improve their service, there are still some that need to take action to address their high complaint levels.’