Customer’s delight at Newcastle delivery

Peter Axworthy at the OffBeet cafe

High demand could mean expansion for cafe owner

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DELIVERING a chair to Newcastle was no trouble for Solent Mobility Centre.

Mike and Debbie Watts, who own the business in Lee-on-the-Solent, drove all the way to Newcastle to deliver Elizabeth Jukes her rise recliner chair, which she had ordered last month while on holiday in the town.

Mrs Jukes tried out the rise recliner in the High Street Solent Mobility Centre showroom,.

She was so pleased with it that she ordered it in the material of her choice there and then.

When the chair was ready for delivery to the store, Mike and Debbie decided to make the trip up to Newcastle to deliver the chair personally after work on a Saturday, to ensure that the chair was fully fitted and installed for their customer.

Mrs Jukes said: ‘I was delighted when they telephoned me to tell me the chair was ready for delivery and that the store owners were going to deliver it personally.

‘The staff in the showroom were very helpful and showed me several models and let me try them out too. Nothing was too much trouble.’

Mr Watts, director of Solent Mobility Centre, said: ‘We could have had the chair delivered by a contractor however, we like our customers to have a full demonstration of how to use their new equipment.

‘Usually our customers are much more local to us, being an independent high street trader. However, Mrs Jukes was visiting from Newcastle and chose to buy from us – it was the least we could do.

‘Our company motto is ‘passionate about providing a better quality of life for you and for those that you care for’.

‘Our team of staff are here to make that a reality.’