Dockyard named as a top feature

Queues at Portsmouth Historic Dockyard shortly before the  opening of the Mary Rose Museum.''''Picture: Paul Jacobs  (131466-7)

Queues at Portsmouth Historic Dockyard shortly before the opening of the Mary Rose Museum.''''Picture: Paul Jacobs (131466-7)

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WORKERS at Portsmouth’s Historic Dockyard are celebrating after winning a top tourism award.

The naval attraction has been given a certificate of excellence by online review site TripAdvisor.

The award is given to businesses 
that can sustain good reviews on its website.

Only the top 10 per cent of the 2.7m attractions on its site are given the award.

It comes after the opening of the new Mary Rose Museum at the dockyard this summer, which has brought a huge boost in visitor numbers.

Jacquie Shaw, the head of visitor services at the dockyard, said: ‘It’s brilliant, not only for the dockyard but for Portsmouth as a whole.

‘It has got to say something very significant about the dockyard and Portsmouth that we have ranked so highly among millions of attractions.

‘Our visitor numbers have been magnificent this summer.

‘It is a bit trite to say we take customer satisfaction seriously, but we really do.’

Dockyard bosses hold weekly surveys to monitor feedback from its visitors and make changes accordingly.

Jacquie added: ‘There are things that we can do, for example with the light levels in the new Mary Rose Museum.

‘We have to keep them low because of the preservation of the artefacts but people said it was too dark so we have raised them slightly.’

The website has more than 200m visitors each month and allows people to give positive or negative feedback on attractions they have visited.

A spokesman for TripAdvisor said: ‘Winners of the certificate of excellence are located all over the world and represent the upper echelon of businesses listed on the website, with only the top 10 per cent receiving the prestigious award.

‘The award is given to outstanding hospitality businesses that have received praise and recognition in reviews by TripAdvisor travellers.’

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