Firm given accolade for training its staff

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A HOUSING association based in Portsmouth has beaten competition from around the globe to scoop a customer service training award.

First Wessex overcame customer services teams from Coca Cola and ConsumerNet to win the London and South East Contact Centre Forum award for its contact centre training programme.

The accolade recognises the ability to attract and retain new staff, develop the skills of whole customer service teams and show that training has made a difference.

It is the latest in a list of achievements for the housing association.

Earlier this month, First Wessex had its health and safety approach recognised with an award from the Royal Society for the Prevention of Accidents and in March it scooped a national finance award from the National Housing Federation.

Carol Williams, operations director for First Wessex, said: ‘We’re extremely pleased and proud of all these achievements but particularly winning an award that meant beating global brands.’