Firm’s call to help airline

The countryside surrounding Harting Down in the South Downs National Park, in West Sussex.

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A SEGENSWORTH firm is helping airline giant Cathy Pacific meet its customers’ needs in a more efficient way.

Gamma Network Solutions has enabled the airline to take back control of its call centre and dramatically reduce the time passengers are spending waiting on the phone.

A team of 30 agents in west London handle up to 400 calls a day.