Flybe finally sorry for flight delays

From left, ''Clyde Hoile, Steve Lewington and Jason Clarke
From left, ''Clyde Hoile, Steve Lewington and Jason Clarke

M3 incident – everything we know so far

0
Have your say

A MAN with terminal cancer who was subjected to an agonising eight-hour flight delay has finally received an apology from the airline responsible.

Jason Clarke was diagnosed with lung cancer on New Year’s Eve, and it has since spread to his lungs, ribs, liver and spine.

He went on holiday to Amsterdam with two of his friends Steve Lewington and Clyde Hoile in August.

On their return, their flight was delayed due to a technical fault and Mr Clarke, of Wilmott Close, Gosport, was left in agonising pain as his medication ran out.
Due to customs laws, the 42-year-old was only allowed to take a certain amount with him.
Mr Clarke, a ventilation installer, said: ‘It was one of the worst experiences of my life.’
When the group returned, they set about claiming compensation from Flybe.
After hundreds of calls and emails without success, they became exasperated with the company, which was using the excuse that as a case was passing through the High Court it would not pay compensation.
When Tracey Bone, the landlady of the New Inn, heard about the trio’s woe she organised a fundraiser which raised £1,000 to send them for a break in Cyprus.
When they returned home an event was held at the pub, which was reported in The News.
Following this story and subsequent phone calls from The News, Flybe finally agreed to apologise and pay compensation.
A spokesman said: ‘Flybe sincerely apologises for the undue delay in response and can confirm the person who made the original booking has now been contacted by customer services to resolve this outstanding matter.’
Mr Clarke, who has completed six rounds of chemotherapy and is in hospital, said he was relieved the matter can be closed as Flybe paid them £200 each.
Mr Lewington, 40, hit out at the company and said: ‘It is terrible. I had done everything they told me to do.
‘We have waited three months to get the money when we should have got it immediately.
‘It is disappointing that it has come so late. Jason could have spent it in Cyprus. We won’t be flying with them again.’