Hard work pays off for all at the Mary Rose Museum

Customer Service award winner was The Mary Rose Museum - manager Josephine Payter and managing director Paul Griffiths
Customer Service award winner was The Mary Rose Museum - manager Josephine Payter and managing director Paul Griffiths
From left, University of Portsmouth head of brand strategy and corporate communications Emma Fields, Portsmouth FC commercial director Anna Mitchell, university governor and former Portsmouth FC President David Willan, football club CEO Mark Catlin and university vice chancellor Professor Graham Galbraith

Pompey announces major new deal with University of Portsmouth

1
Have your say

THEY have just reached a milestone in their history by welcoming their millionth customer.

And now, The Mary Rose Museum has been rewarded for its achievements by winning an award for Customer Service.

The museum won the award at The News first Retail and Leisure awards.

An awards ceremony took place at the Marriott Hotel in North Harbour.

This award recognises those companies or members of staff within an organisation that have gone above and beyond the call of duty for their customers.

Managing director Paul Griffiths was there to collect the award alongside manager Josephine Payter.

He said: ‘We are absolutely delighted.

‘This award is for all of our staff. They are absolutely essential to the running of the museum.

‘It’s them delivering the customer service every day that really makes a difference.’

Miss Payter added: ‘Day-to-day our staff interact with visitors all day long so it’s really down to them.

‘Volunteers and staff have been getting behind the training and really putting the effort into the customer service.’

Mr Griffiths added: ‘The team have put in a lot of effort over the last two years.

‘We’ve welcomed over a million visitors to the museum, many of whom have come from across the globe to visit Portsmouth and to visit the museum.

‘Many of them have come because they have heard what a fantastic experience it is.’

Mr Griffiths said the feedback that staff receive from customers after visits to the museum is extremely positive.

‘People have a fantastic time. We do a weekly survey and we have got 97 per cent satisfaction and some wonderful reviews on TripAdvisor,’ he said.

‘We are fortunate because we have been given a world-class museum to play with. It’s the staff interaction as well.

‘Any visitors’ problems or queries are dealt with.

‘We’ve changed a lot over the past two and a half years by responding to what our customers are telling us. We are striving to be better.’

Since opening, the museum has won more than 20 awards for excellence in design, construction, exhibition, conservation, visitor experience, education and innovation.

This includes a special commendation at the European Museum of the Year Awards 2015.

The runner-up was shoe shop Clarks, based in Whiteley, which was praised by customers for its top service.

The awards were in association with Cascades Shopping Centre, Gunwharf Quays, Whiteley Shopping Centre and Fareham Shopping Centre.

They were presented by Wave 105 DJ Mark Collins.