nPower faces new complaints about electricty bills

04/04/14  KB''Portchester resident Bob Meaden who is very unhappy with the service he is getting from his power supplier, Npower. 'Picture: Ian Hargreaves  (14967-2) PPP-140404-154503003
04/04/14 KB''Portchester resident Bob Meaden who is very unhappy with the service he is getting from his power supplier, Npower. 'Picture: Ian Hargreaves (14967-2) PPP-140404-154503003
Rae Bryden, manager at Joules in Gunwharf Quays, who was the Manager of the Year winner and was runner-up in the Fashion Store of the Year category at The News's Retail and Leisure Awards in 2016.  Picture: Sarah Standing (170883-5016)

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MORE people have come forward to say that they have not received bills from energy supplier nPower for more than a year.

Yvonne Fairbrother and Bob Meaden read an article in The News about 82-year-old Irene Hunt who was sitting in the dark because she was too scared to use her electricity.

The grandmother had not received a bill for 14 months and feared she would not be able to pay the large bill when it finally arrived.

Mrs Fairbrother got in touch to say she was in a similar situation and had not received a bill since October 2012.

The 63-year-old, of Wingfield Street, Buckland, said: ‘All they keep saying to me is to relax.

‘I want to change my tariff but I can’t.

‘I’m being punished. I want to leave them but I can’t.

‘They read my meter in December, so why can’t they send me a bill?’

Mr Meaden, of Heritage Gardens, Portchester, said he had not received a bill since December 2012.

He tried to leave nPower and joined another company but it has been unable to start billing him correctly as nPower is yet to close his account.

The 72-year-old labelled the company a shambles.

The retired MoD instructional officer had been paying by direct debit and is £900 in credit to nPower.

He said: ‘Don’t they have a duty of care to their customers?

‘It is scandalous. Their company is making exorbitant profits and they are treating their customers badly – badly is an understatement.’

A spokesman from nPower said the firm had looked into both accounts.

They said Mrs Fairbrother’s billing problems were down to a ‘complex metering set-up’ and said they would be working to get a bill to her as soon as possible.

They said Mr Meaden’s problems were due to a new billing system brought in last year, for which they had issued an apology last November.

The spokesman added: ‘Customers can have delays for a number of reasons and not just system estimated bills, incorrect meter readings, details not being correct in the national database, etc, and we will not be charging for any energy used over 12 months, when the error is npower’s fault.’

Mrs Hunt, from Hillson Drive, Fareham, said nPower had sent her a bunch of flowers to apologise but that she still had not received a bill.

She said: ‘I’ve heard nothing at all from them. The flowers are beautiful but I haven’t had a bill. They’ve got to stop doing this to people.’