Service to improve for people with disabilities

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PEOPLE with learning disabilities can expect better service on trains after Southern Railway signed up to an improvement scheme.

Thumbs Up aims to promote good customer service for people with learning disabilities and has been encouraging different organisations to sign up.

Southern Railway was the latest firm to join and has signed a pledge which is made up of 10 things to make their services better.

These range from listening to what the person is saying, not ignoring bullying and using plain English rather than jargon.

The Thumbs Up sticker will be placed on the trains so people know Southern Railway are part of the scheme.

Kirsty Monk, Southern Railway accessibility manager, said: ‘Our staff received training on how to help people with learning disabilities.

‘As long as they see the sticker, they can be confident that everyone at the station will use the 10 tips to help them.’