Severed cables cause internet and TV outage in Portsmouth

PROGRESS An aerial shot of work on the Northern Road bridge, taken in April. Picture: Portsmouth City Council
PROGRESS An aerial shot of work on the Northern Road bridge, taken in April. Picture: Portsmouth City Council
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CUSTOMERS with internet and cable TV supplied by Virgin Media in the Portsmouth area are experiencing services outages for a second day.

Internet connections and television channels went down after contractors working on the Northern Road bridge in Cosham severed cables.

Many residents said their service stopped working at around 9.30am, though some said they had a connection until about 11.30am.

The problem is affecting people in the PO postcode area, including Havant, Cowplain and Gosport, as well as some residents in Fareham.

Virgin has apologised to customers but has said their service will be unavailable while engineers work around the clock to fix it.

A spokesman for the company said: ‘A part of our network was damaged by roadworks to the north of Portsmouth this morning affecting customers in parts of the city and the surrounding area.

‘Our engineers have been on site and will continue to work through the night to repair this damage in order to bring services back as quickly as possible.

‘We apologise for any disruption.’

However some customers in Portsmouth and Havant told The News that their services had been restored on Tuesday morning.