Shopper says he felt ‘humiliated’ at Asda in Fareham

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A MAN has spoken of his humiliation after he was directed to a disabled checkout at a supermarket.

Robert Roc-Carling was shopping in Asda, on Newgate Lane, Fareham, when he claims an assistant rudely directed him from the self-service tills to a disabled check-out because he was using an instore mobility scooter.

The 38-year-old has facet joint syndrome and cannot walk long distances and often relies on a wheelchair.

Robert, from Fareham, said: ‘I have used the self-service tills many times before. I only had a couple of items. It is at chest height but I am still capable of using it.’

Robert said when he went to scan his items, the assistant sent him to the other checkout and left him at an angle which added to his humiliation as he had to turn himself round, losing his place in the queue.

Asda apologised for any offence caused and said the assistant was simply trying to speed up the queues. It has offered Robert a £20 voucher.

Robert said the voucher was not good enough and that he wanted staff retrained on dealing with disabled shoppers.

He said: ‘I am trying to retain my independence and something like this happens, it has really knocked me.’