SSE customers urged to claim compensation

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CUSTOMERS of utilities giant SSE are being urged to seek compensation from the company.

It follows an announcement, as reported in The News, that Ofgem is fining the firm a record £10.5m for ‘prolonged and extensive’ mis-selling.

As well as halting all doorstep selling, SSE has also brought all domestic telesales in-house to its Havant base, launched a new training programme for sales staff and set up a post-sales verification process.

The group has restructured, creating a retail division and hiring externally to head up the new team, with a new director of sales also brought on board.

Bonuses were withheld for its three executive directors in 2012 as a result of the mis-selling breaches, it added.

SSE set up a £5m fund to cover mis-selling compensation claims and sent out 970,000 letters to existing customers last year alerting them to its compensation process.

It said it had already paid out more than £400,000 to several thousand customers.

Anyone who believes they have been mis-sold to by SSE should contact its dedicated line on 0845 0707 388.