SSE to hand out payments for Christmas power cuts

AT WORK Engineers working to restore power over the Christmas period
AT WORK Engineers working to restore power over the Christmas period
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Residents who were without power during the Christmas period will be offered compensation, energy provider Scottish and Southern Energy Power Distribution has said.

Thousands of homes were left without power during Christmas because of the storms, and the firm – which has a large contact centre in Havant - said it was extending its compensation scheme because of the disruption during the festive period.

In a statement, the firm said: ‘We had prepared for the bad weather and mobilised over 500 engineers and support staff who worked with determination and dedication from early in the morning to late into the night throughout the festive period to repair around 850 separate faults, many of which were initially inaccessible due to the conditions.

‘During this time, we restored power to over 130,000 customers, with around 95 per cent of those who lost power early on Christmas Eve having their power restored on Christmas Day and the final customers by 28 December.

‘Our customers’ patience during this time was exceptional and, to provide support during the power cut, we provided hot meals and accommodation.

‘However, in recognition of the severity of the event, we are offering all domestic and business customers who were without electricity for 48 hours a payment of £54 and further payments of £54 for each subsequent full 12 hour period.

‘The timing of this weather event will have disrupted many of our customers’ Christmas plans, and some will not be eligible for these payments.

‘Hence we are extending our goodwill payments so that any customer who was without electricity for any time on Christmas Day, regardless of the duration of the power cut, will be guaranteed £75.’

SSEPD said it will be writing to all its customers affected, but is also inviting residents to apply online at ssepd.co.uk/Goodwill/.