Hoping for a royal guest at birthday
Robin Taylor-Hunt, commercial and customer support director for Turbomeca UK, Fareham, writes about his working week
On Monday morning I review with the customer support team any Aircraft on Ground (AOG) orders required over the weekend – e.g. urgent orders of a replacement engine for a helicopter.
Most of the day is spent with each customer support manager reviewing contractual and spares support, and technical issues on different helicopter engines.
On Tuesday, an 8am conference call with the customer support team allows me to review the last week and discuss any issues, so I can then collate the weekly report to head office in France.
A meeting with one of the factory managers examining spares provisioning gives an overview of progress on a major project, and informs me what I can tell customers about forthcoming improvements in our services.
During the afternoon I start driving to see a customer.
I try to see one or two a week, to better understand their problems and improve the way that Turbomeca supports helicopter operators.
The next day, following a meeting, the customer asks several questions about contracts and engine maintenance issues which we promise to respond to.
A series of informal meetings with each customer support manager on various issues takes up most of Thursday morning.
In the afternoon, I have meetings about an initiative to improve HR processes.
On Friday morning I review with the communications manager the preparation for the 70th anniversary celebration.
One idea had been to invite the royal family to attend, arriving in the Queen's helicopter – Turbomeca UK has a Royal Warrant, since the royal helicopter is fitted with our engines – but a letter informs us that a visit on that date is not possible.
A flypast by the Red Arrows is another idea. Invitations are about to go out to 350 people from our UK customer base.
Friday afternoon is spent catching up with e-mails, and working on initiatives such as the next year's budget. With a turnover of 50m, this involves a lot of work!
At 5pm I pack up and head for a relaxing weekend at home with my wife and two young daughters.
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Weather for Portsmouth
Sunday 12 February 2012
Today
Cloudy
Temperature: 3 C to 7 C
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Wind direction: North west
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Temperature: 3 C to 7 C
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