Keeping things local

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Letting agents and property managers Chinneck Shaw have been ‘keeping it local’ for nearly 150 years.

As one of the longest-established agents in Portsmouth and the surrounding area, the experienced family firm knows better than most why residential property lettings needs to be a local business.

Director Neil Shaw said: ‘Local knowledge is invaluable. It is important to have a good rapport with landlords and tenants, often built up over the long term through local contact.

‘Several of our clients are the second generation of the same family, and a number of our tenants have rented the same houses for over 60 years and actually remember Mr Chinneck calling to collect the rent.’

Chinneck Shaw is based in Portsmouth and covers an area reaching out in a 25-mile radius from Southampton, up to Petersfield and across to Chichester.

All interlinked elements of its comprehensive lettings and property management service are kept under the same roof: lettings, accounts and management.

Neil said: ‘If these are located in different places, the overall service will lack cohesion.

‘There is a great advantage if accounting staff know the letting staff and that they aren’t based in different locations.’

When dealing with maintenance and repairs, Chinneck Shaw believes that it is preferable when the letting agent knows the contractor – it is a case of the right person for the right job.

As a forward-thinking firm, Chinneck Shaw appreciates the power of the internet without losing sight of the importance of local values.

Neil said: ‘Some industries work fine online but virtual offices, call centres and remote agents can only go so far.

‘For a seamless, expert, responsive and dedicated service, you don’t need to look worldwide; sometimes the best service is closer to home.’

Visit chinneckshaw.co.uk, call (023) 9282 6731 or e-mail info@chinneckshaw.co.uk for more details.

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