Q I have a warranty issue with a three-year-old Peugeot car. The leading edge of the bonnet is rusting. The dealer has offered to repaint it under warranty, but as it’s a rust problem it will only return again. Am I entitled to a replacement bonnet under the terms of the guarantee?
A I think I’d need to know a little more about the guarantee. Assuming it was assigned to you when you bought the car from the dealer’s used stock, we are looking for evidence of defect.
The pictures you thoughtfully provided do point to rust damage rather than the paint finish ‘lifting’ due to poor metal preparation.
Because the defect is right at the leading edge of the bonnet pressing where the metal is folded under itself, rust is likely to be an ongoing problem. Just painting over it amounts to no more than cosmetic camouflage.
It seems inconceivable to me that a car bonnet which is designed to serve the function of preventing the engine from being exposed to the elements should manifest such a basic material or quality defect after only three years. A car bonnet should surely last for the lifetime of the vehicle without major rust penetration in view of its purpose.
I’d be inclined to argue these points with the dealer and suggest the rust defect is serious enough to breach the quality and durability provisions of the 1979 Sale of Goods Act. As such only a replacement bonnet would be the appropriate remedy.
Q Following reading your column in The News, I wonder if you can help me. I’m trying to buy reasonably priced single trip insurance. I’ll be 81 when I travel to America next year and I have some pre-existing medical problems. Will I have to declare them and can you please advise where I might be able to buy reliable cover?
A It is not a requirement for pre-existing conditions to be declared by all insurers. Many insurance companies specialising in insurance for golden oldies do not require some, or even all PMCs, to be declared. If they are required, you’ll be provided with a list when you ask for a quote. Just tick the relevant boxes.
It’s important to declare any PMCs if you’re asked to declare them, otherwise in the event of a claim the insurance won’t be worth the paper it’s written on.
Fortunately there are specialist travel insurers who underwrite travel insurance for people in your age group. You can shop around for a competitive quote online.
Q I had a bit of a row with a shop assistant in Burtons. When I took a jacket and trousers to the till, the assistant said there had been a mistake. Apparently the marked price was incorrect by £30 and they refused to make the sale. Were they right?
A On a contract level they were, unless they’d already taken the money for the marked price and put it in the till. At another level it’s potentially illegal to offer goods at a marked price and then try to charge more. If it happens regularly, report it to Consumer Direct on 08454 04 05 06.