July 2011 - Service with a smile

20/7/2011 (JN)''The Golden Eagle pub in Delamere Road, Southsea has re-opened.''Pictured is: Landlord and landlady Cliff Charter (54) and Louise Bastable (46) with pub dog Morris (5) the terrier.''Picture: Sarah Standing (112576-4014)

20/7/2011 (JN)''The Golden Eagle pub in Delamere Road, Southsea has re-opened.''Pictured is: Landlord and landlady Cliff Charter (54) and Louise Bastable (46) with pub dog Morris (5) the terrier.''Picture: Sarah Standing (112576-4014)

STEVE CANAVAN: A real cliffhanger in the Lakes

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A community has been given its pub back after new managers worked to get rid of violence.

The Golden Eagle in Southsea had its licence suspended for seven days last month after a fight left a man with potentially life-threatening injuries.

But it has now been given a clean bill of health by Portsmouth City Council after new tenants took over, CCTV was installed, and staff were retrained.

New tenant landlady Louise Bastable runs the pub with her partner Cliff Charter.

She said: ‘We have had lots of really positive feedback from customers. They keep commenting on how the pub changed before and what it’s like now.

‘We want to be a community pub and so we need local people to enjoy coming here and be happy with how we’re running things.’

The new managers have also put up signs reminding customers of the rules, started a pub newsletter called Eagle News of the World, and have started work on a beer garden

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