Advice bureau expands with
launch of ‘webchat’ service

THERE TO HELP Consultants at Citizens Advice

THERE TO HELP Consultants at Citizens Advice

Fire crews have attended the scene of a two-vehicle collision in Denmead this evening.

Firefighters pull woman out of car after two-vehicle collision in Denmead

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PEOPLE who need advice on anything from debt to relationships can now make use of an online ‘webchat’ service.

Citizens Advice East Hampshire has launched the feature on its website in partnership with Citizens Advice Havant.

Anyone seeking help will now be able to chat with someone who is trained to help with their problems online at citizensadviceeasthampshire.org.uk.

People are also able to e-mail details of their problems in order to receive advice.

Chief executive Jon Stuart said that the aim is to improve access to free, impartial advice.

Mr Stuart said the service was available Monday to Friday from 9am to 5pm.

He said the extra service had so far proved more successful than they had expected.

Mr Stuart said: ‘The national webchat and e-mail project has exceeded all expectations in the numbers of clients helped.

‘The combination of real time advice and anonymity could be one of the reasons it has been so successful to date.’

District business manager Chris Greenslade said the new feature would mean more people would be able to use the services Citizens Advice offered.

He said the idea was aimed at making sure that people from all backgrounds were able to get the help they needed to deal with the problems they faced.

Mr Greenslade said: ‘Webchat and email will bring our advice service to a wider range of people, some of whom have difficulty visiting us during opening hours.’

Other areas Citizens Advice can help with include benefits, consumer problems, gender violence and housing.

They are also able to give advice on legal matters including immigration, discrimination, small claims procedure and police powers.

Advisors can also talk about education and healthcare matters and, where necessary, direct people in need to others who might be able to help solve the problems that they face.

In addition to the webchat service, anyone needing help can phone the advice line on 03444111306.

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