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Friday 25 May 2012

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Quality mark for firm

Douglas Staffords John Fieldhouse, right, and Rohan Tailor

Published on Friday 30 December 2011 08:15

A PERFORMANCE-improvement company in Portsmouth has had its own standards applauded, after being given a quality certification.

Douglas Stafford, which ‘mystery shops’ staff at car dealerships to help them improve their customer service, has been given the ISO 9001:2008 certification.

The firm’s commercial director John Fieldhouse said: ‘Douglas Stafford is dedicated to the continual improvement of its products and services and the processes that we undertake in order to deliver them.’

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