Rise in complaints about Hampshire Police

Figures released by the Independent Police Complaints Commission have shown an increase of recorded complaints
Figures released by the Independent Police Complaints Commission have shown an increase of recorded complaints

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HAMPSHIRE Police has had an increase in recorded complaints, figures released by the police watchdog have shown.

The force recorded 968 complaints in 2013/14, up from 882 in 2012/13, the Independent Police Complaints Commission’s (IPCC) report has revealed.

The complaints are made by members of the public about police conduct or about the direction and control of the police force.

Nationally there has been a 15 per cent increase, with 34,863 complaints recorded in 2013/14, and a 52 per cent increase since 2004/05.

Chief Superintendent Mark Chatterton, head of Hampshire Police’s professional standards department, said: ‘Officers from our professional standards department have worked hard to improve the time that complaints take to resolve.

‘I am pleased to note that there has been an improvement in resolution time, to make it five days below the national average.

‘This is an area that will continue to be a focus as it is something that the public, officers and staff rightly state needs further work.

‘There has been an increase of ten per cent in the total number of complaints made over the last year but again is significantly less than the national average of 15 per cent.

‘This is largely attributable to changes in recording rules whereby “direction and control” matters were included for the first time.’

Commenting on the national figures IPCC chair Dame Anne Owers said: ‘Better public confidence in policing crucially depends on confidence that, where things may have gone wrong, appropriate action will be taken as soon as possible.

‘It is clear from these statistics that forces still struggle to get it right first time, and there are now serious questions about whether they get it right the second time either.’