Disrupted airlines to get rebate from Nats

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AIR traffic control company Nats has confirmed it is calculating a rebate for airlines in the wake of disruption caused by a computer glitch at its Swanwick headquarters.

It comes as the firm’s chief executive told MPs as many as 120 flights were cancelled and 500 delayed by an average of 45 minutes during the issues last Friday.

In a statement, the company said: ‘Nats confirms that there will be a financial consequence for the company from the delay caused by the technical problem at Swanwick on December 12.

‘Under the company’s regulatory performance regime, customers will receive a rebate on charges in the future.

‘The amount is being calculated and will be notified to customers in due course.’

Heathrow, Luton and Gatwick airports were the ones mainly affected.

Apologising to ‘customers, airports and the travelling public’ for the computer problem, Nats chief executive Richard Deakin said his company’s contingency and back-up plans worked well.