Helping her customers is always at the forefront of Kasia Urban’s mind.
The owner of the Castle in the Air pub in Fareham was named the Service With A Smile winner at this year’s We Can Do It awards.
Kasia came out on top, just beating the Southsea Coffee Company whose kind staff always ensure their customers are happy.
But it was Kasia’s dedication to charity that made her the winner at the ceremony at the Kings Theatre in Southsea.
She says: ‘I am really happy to be recognised by my customers for something we do on a regular basis.
‘At the pub, we are really dedicated to fundraising and have raised a lot over the years, so it’s great to be called the winner.
‘But it was totally unexpected.’
Most recently, Kasia held her annual raft race for Megan Hill who has cerebral palsy.
Her son goes to the same school as Megan and when she heard about the thousands of pounds the family needed to raise for a life-changing operation, Kasia stepped up.
She adds: ‘Helping Megan was such a good feeling and the raft race raised £600 alone.
‘I just want to help my customers in any way I can.
‘Seeing the difference I can make is a great feeling.’