Answers wanted after 92-year-old dies in Portsmouth care home

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THE grandaughter of an elderly woman who died in a care home that had a damning inspection report wants answers about her grandmother’s death.

Betty Shelsher moved into Angelus Care Home in Merton Road, Southsea, when she was 91 in February 2013.

11/2/2015 (PM)''Claire Shelsher from Cowplain, grandmother Betty Shelsher died aged 92 in the Angelus Care Home in Southsea, which closed in January 2015. The care home failed an independent inspection in December where the home was found to be neglecting residents. Claire now wants answers on how this happened. ''Pictured is: Claire Shelsher (39) at her home in Cowplain. ''Picture: Sarah Standing (150273-7503) PPP-151202-105032001

11/2/2015 (PM)''Claire Shelsher from Cowplain, grandmother Betty Shelsher died aged 92 in the Angelus Care Home in Southsea, which closed in January 2015. The care home failed an independent inspection in December where the home was found to be neglecting residents. Claire now wants answers on how this happened. ''Pictured is: Claire Shelsher (39) at her home in Cowplain. ''Picture: Sarah Standing (150273-7503) PPP-151202-105032001

But grandaughter Claire Shelsher said that by the time Betty died in March 2014, aged 92, she had lost a lot of weight.

Now she is urging other families who had a loved one in the care home to come forward and share their experiences and join her in demanding answers.

The 39-year-old of Eagle Avenue, Cowplain, said: ‘My nan had vascular dementia and macular disorder and where she had been living wasn’t suitable for her any more.

‘I took the decision for her to go into a nursing home and that was Angelus.

11/2/2015 (PM)''Claire Shelsher from Cowplain, grandmother Betty Shelsher died aged 92 in the Angelus Care Home in Southsea, which closed in January 2015. The care home failed an independent inspection in December where the home was found to be neglecting residents. Claire now wants answers on how this happened. ''Pictured is: Claire Shelsher (39) at her home in Cowplain. ''Picture: Sarah Standing (150273-1557) PPP-151202-104957001

11/2/2015 (PM)''Claire Shelsher from Cowplain, grandmother Betty Shelsher died aged 92 in the Angelus Care Home in Southsea, which closed in January 2015. The care home failed an independent inspection in December where the home was found to be neglecting residents. Claire now wants answers on how this happened. ''Pictured is: Claire Shelsher (39) at her home in Cowplain. ''Picture: Sarah Standing (150273-1557) PPP-151202-104957001

‘When I had a look around it was lovely.

‘The manager was positive and welcoming and it seemed really homely.’

But by December Claire noticed her nan had lost a lot of weight and was not as responsive to communication.

Claire added: ‘The nursing staff said that was due to her dementia and I didn’t think anything of it.

11/2/2015 (PM)''Claire Shelsher from Cowplain, grandmother Betty Shelsher died aged 92 in the Angelus Care Home in Southsea, which closed in January 2015. The care home failed an independent inspection in December where the home was found to be neglecting residents. Claire now wants answers on how this happened. ''Pictured is: Copy picture of Betty Shelsher in her 80's at Ladywood House in Somerstown. PPP-151202-105044001

11/2/2015 (PM)''Claire Shelsher from Cowplain, grandmother Betty Shelsher died aged 92 in the Angelus Care Home in Southsea, which closed in January 2015. The care home failed an independent inspection in December where the home was found to be neglecting residents. Claire now wants answers on how this happened. ''Pictured is: Copy picture of Betty Shelsher in her 80's at Ladywood House in Somerstown. PPP-151202-105044001

‘Gradually my nan became immobile – before she went into the home she was walking around with a frame.

‘I couldn’t have a conversation with her and she would say she didn’t want to live any more and she didn’t want to be in the home. When I spoke to staff about what was said it was always put down to the dementia.’

Claire said she was horrified when she read a damning Care Quality Commission report.

A random inspection by the CQC in December found problems including residents not getting proper food or drink, charts not being updated and action not always being taken when people lost weight.

Cherry Garden Properties Limited, which owns the care home, decided to close it after the inspection took place, but before the report came out.

Claire said: ‘I want there to be a prosecution because when I read that report I was horrified at the lack of care.

‘I also want other families to come forward and share their stories so we can find out what happened.’

Naila Nanji, group manager for the care home company, said: ‘We have been in the business since 1988 and we provide quality care to our residents.

‘I’m surprised to see Ms Shelsher’s comments because after her nan passed away we received a lovely card from Claire to thank all the staff for the wonderful care they had given.

‘There is a complaints procedure and that was never used either.’

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