Care home under review after failing inspections

John Knighton, medical director of Portsmouth Hospitals NHS Trust

QA’s medical director says CQC report is upsetting - but believes change will come

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A CARE home looking after more than 50 residents has been put under ‘special measures’ after it failed surprise inspections.

Glen Heathers Nursing Home, in Milvil Road, Lee-on-the-Solent, was rated inadequate by the Care Quality Commission.

The inspection authority went in unannounced on March 24 and 25, and for 
a third time on April 2 this year.

Inspectors found GPs were not reviewing medicine given regularly, temperatures of storage facilities were not recorded and there were gaps in the recording of medicines with no explanation.

Some medicines stored were out of date.

It also found staffing levels were not always sufficient to meet people’s needs and people waited a long time to receive support.

Staff had not received appropriate training and supervision to ensure they understood their roles and responsibilities.

During the surprise visits in March, 42 of the 53 beds were occupied, including eight living in ‘the wing’, which is a locked area for people living with dementia.

Jane Page, director of operations for Saffronland Homes, which runs the home, said: ‘It’s very disappointing for all concerned.

‘The senior management team have taken over the running of the home and a new manager will be put in place.

‘We have already taken remedial action and have submitted an action plan of what we need to do.

‘And we are also working closely with the local authorities.

‘The CQC obviously have a job to do and now we are doing our job to address all the points raised.

‘We are working extremely hard.’

Inspectors will visit the site in six months’ time to monitor improvement works.