Fall in the number of missed sessions

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TEXTING patients to remind them of their hospital appointments has seen a 60 per cent fall in the number of people missing sessions.

In 2008/09, Portsmouth Hospitals NHS Trust – which runs Queen Alexandra Hospital, Cosham – saw around 3,300 people miss appointments.

The trust said it cost £27,500 a month in lost income and longer waits.

Previously patients were reminded of appointments with a letter sent 10 days before they were due to go into QA.

In 2008, the trust introduced an automatic text messaging service.

Within months of implementation, the trust saw a reduction in the number of people missing appointments.

It fell by 38 per cent compared to the previous year.

PHT said that so far this year, eight per cent of people have missed their appointments – a reduction of just over 60 per cent.

A target to make sure 92 per cent of appointments were kept my patients was set, and this was also achieved by the trust.

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