AN UNANNOUNCED inspection at The Rowans Hospice found that all care standards are being met.
Officials from the Care Quality Commission visited the Purbrook hospice.
The report following the inspection states that people experienced care, treatment and support that met their needs and protected their rights.
One relative quoted in the report said: ‘As soon as you walk into The Rowans Hospice everything is taken care of, all your worries are taken away.’
Another said: ‘The staff explain everything in simple terms; they always have time to talk to you. They are so skilled in the way they care.’
Ruth White, chief executive of the hospice, said: ‘We are never complacent that we have “done enough” and continue to strive for excellence in all areas of the hospice and across all departments.
‘With the completion of the pilot Hospice at Home service and Dorothy’s Dream appeal comes a sense of achievement but at the same time the drive to continue to improve and expand the service to reach out and meet the needs of more people.
‘While this means more pressure to raise income, we do not want standards to slip at the expense of growing bigger.
‘The care and welfare of our patients is the priority.’
Next year the hospice will be celebrating its 20th anniversary.
The full report is available to read at cqc.org.uk.