PATIENTS have heaped praise on a Chichester hospital when they were approached by unexpected inspectors.
The unannounced inspection was carried out by the Quality Care Commission at St Richard’s Hospital, which was being measured on the care and welfare of patients, staffing and complaints.
The cancer ward, haematology and oncology day unit, intensive care and operating theatres were looked at.
On all three yardsticks – care, staffing and the complaints procedure – Western Sussex Hospitals NHS Trust, which runs St Richard’s, met the required standards.
The inspectors said: ‘Everyone we spoke to was very positive about the care they received... people were complimentary about the care they had received.
‘We found the wards, departments and units we visited were adequately staffed with appropriately qualified nurses and doctors to ensure patient care was delivered safely.
‘We found comprehensive systems in place to ensure each complaint was properly investigated and any lessons learned were put into action across the trust.’
Cathy Stone, director of nursing and patient safety for the trust, said it aims to give patients a high level of care.
She said: ‘We want our patients to get high quality, safe care, and to be treated with compassion.
‘This latest report shows that our staff are succeeding in doing just that.’