Patients respond to survey to shape the future of GP services in Gosport

Dr David Chilvers examines patient John Brewer's foot at Waterside Medical Centre in Gosport
Dr David Chilvers examines patient John Brewer's foot at Waterside Medical Centre in Gosport
Jack, aged five and his mum Emma, pictured at their garden in  Waterlooville     Picture : Habibur Rahman

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  • 1,400 people responded to online survey
  • 83 per cent would be happy to see a GP other than their own
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A PATIENT survey to help shape the future of GP services in Gosport has found people would be willing to see different GPs in their surgery in order to get a same-day appointment.

Around 1,400 patients registered at Gosport’s 11 GP practices responded to an online survey about their future services.

It’s pointless us changing services if we don’t take on the views of our patients

Dr Donal Collins, chairman of the steering group

Dr Donal Collins, chairman of the steering board for the Gosport 11, said: ‘We’re delighted with the number of survey responses received and would like to thank everyone who got involved.

‘The high level of response reflects the interest in what we know is an area of high concern for our patients.

‘It’s pointless us changing services if we don’t take on the views of our patients.

‘There are fewer GPs coming in to the profession and we need to act now to make sure patients get the best service possible.

‘We are looking at a more collaborative way for the 11 surgeries to work.’

Of the 1,400 who responded, the following was found:

n If they needed a same-day appointment, 83 per cent said they would feel confident seeing a GP other than their own and 68 per cent would see an experienced nurse, 40 per cent would see a pharmacist.

n 82 per cent said they would be happy to be seen somewhere other than their own practice to get a same-day appointment.

n 43 per centsaid it’s reasonable to wait four to seven days for a routine appointment and 36 per cent said one to three days.

n And 35 per cent felt they should be able to book a routine appointment three or more weeks in advance, with 33 per cent saying one to two weeks.

n 80 per cent would be happy to be seen somewhere other than their own practice if they needed a routine appointment.

n In total 76 per cent said they would be happy to talk to a healthcare professional over the phone and about 34 per cent said they would be happy to used Skype, email or a web-based consultation.

n When it came to extended opening hours, 95 per cent would like GP services on Saturdays and 80 per cent said on Sundays.

Dr Collins added: ‘There was a generational divide when it came to online appointments.’