QA Hospital staff praised for ‘kind and compassionate’ care in report

Emma Sunderland-Hansen, Kiera Baillie, fundraiser Debbie Webb and Rachel Hibbert. Picture: Keith Woodland

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THE kindness shown to patients by staff was highlighted in a report looking at a hospital’s emergency department.

A Care Quality Commission report into Queen Alexandra Hospital, in Cosham, praised staff in A&E.

Five questions are looked at in the report to see if the service is safe, effective, caring, responsive and well-led.

The question asking if the service is caring was rated as ‘requires improvement’ - other sections of the service were rated as ‘inadequate’.

The report said: ‘Patients told us that the care in the department was good and that the staff worked extremely hard.

‘They were approachable and treated patients with kindness and respect.

‘Staff offered appropriate emotional support to the relatives of end-of-life care patients.’

It added: ‘Staff were trying to treat patients with compassion and kindness, but this was being hindered by the pressures within the department.’

The CQC report also looked at staff working within the Medical Assessment Unit. In the question on if the unit was caring, the inspector rated it as ‘good’.

The report said: ‘Overall, staff responded compassionately when patients required help and support. We observed staff spent time talking to patients.

‘We observed kind, caring interactions and most of the patients we spoke with told us they had sufficient information about their care. Patients were treated with respect and dignity.’

It added one episode of poor care was observed.