Queen Alexandra Hospital scores well in patients’ ratings

Queen Alexandra Hospital
Queen Alexandra Hospital
Lorna-May Anslow and  Connor Molineux with a picture of at their daughter, Scarlett at home in Havant     
Picture: Habibur Rahman

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THE trust that runs Queen Alexandra Hospital has fared well in the results of a new patient survey.

The Friends and Family test asks patients to rate the treatment they received by seeing if they would recommend the hospital to a family or friend.

Both in-patients and A&E patients treated by Portsmouth Hospitals NHS Trust, including those at QA Gosport War Memorial Hospital took part.

The results from the first three months have been revealed by NHS England.

Between April and June, 1,948 in-patients took part in the survey at the Cosham hospital, and of these 1,302 said it was ‘extremely likely’ to recommend QA.

This compares to 29 who rated it the lowest – extremely unlikely.

In A&E, 444 patients responded in the three-month period.

Of these 303 gave the treatment a top rating of extremely likely, compared to 111, who said they would not recommend it.

The test is the government’s new method for rating how satisfied people are with hospital services, on a scale of five.

Lorna Wilkinson, deputy director of nursing at PHT, said: ‘The real strength of the Friends and Family test lies in the patient views as we can use these to highlight and address concerns much faster than more traditional survey methods.

‘Comments and scores are therefore rapidly available to our frontline staff. Practical action can be taken to address problems that concern patients, while positive comments are very important in maintaining the morale of our hard-working staff in Portsmouth.

‘From ward to board, staff and managers are able to look at the results of the Friends and Family test and take appropriate action.

‘It acts as a catalyst for hospitals and trusts to examine how their services are experienced by patients and how they can make improvements.

‘The data will also tell everyone how their services are performing through the eyes of those who are using them.

‘And it enables the public voice across the entire health service to be heard clearly and formally: helping the NHS to build on the brilliant work done by its staff – but also to learn from failures of the past where the views and needs of patients were overlooked.’

And Western Sussex Hospitals NHS Trust, which runs St Richard’s Hospital, in Chichester, also had good results.

Out of 1,861 people surveyed between April and June, 1,658 rated it top, compared to only 65 who said they were unlikely to do so.