Rise in complaints to ambulance trust

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WRITTEN complaints to the ambulance service that runs in Hampshire have increased by almost 40 per cent in the past year.

According to the NHS Information Centre, the number of letters sent in complaining about South Central Ambulance Service (Scas) rose from 121, in 2010-11, to 169, in 2011-12.

The 39.7 per cent rise has been put down to an increase in the number of calls taken by the trust.

A spokeswoman for Scas said: ‘The trust takes complaints and concerns from our patients very seriously.

‘When complaints are received they are fully investigated and further action taken where it is found this is required.

‘We received just under five times more compliments than complaints last year, which equated to only 0.13 per cent complaints for every 1,000 patient contacts, and last year we had contact with 1,331,154 patients.

‘Ambulance services as a whole have seen the number of complaints increase every year.

‘However, we do see a rise in incidents every year, and as such we do expect a rise in complaints to reflect this.

‘We do compare well against other ambulance services.

‘Last year out of 11 services we were the third-best for our complaints figures.’