Scas to use new system to improve NHS 111 service

The accident and emergency department at Queen Alexandra Hospital in Cosham. Picture: Ian Hargreaves

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A NEW system is being used by an ambulance trust to manage the way it uses the NHS 111 service.

South Central Ambulance Service (Scas) is changing the way it manages NHS 111 when it goes live with Advanced’s clinical patient management system, Adastra.

The move will start at the end of September and will mean GP systems can be accessed giving the callers’ health history and enabling them to get tailored care in a timely manner.

The system guides users through the triage process and is designed to be used by call handlers and clinicians to respond to NHS 111 calls received by Scas.

With access to medical records, staff will have access to more patient information enabling them to direct patients to the appropriate care pathway.

And appointments can be directly booked into GP systems, providing patients with more integrated healthcare.

Luci Stephens, director of operations at Scas, said: ‘Using Adastra will modernise our service and improve the care we deliver to our patients by providing staff with a structured and supported technology system to effectively manage our NHS 111 calls.

‘Ultimately, with more integrated systems giving us access to enhanced patient information we can deliver even higher standards of patient care.’

The NHS 111 service is for non-emergency calls 
and provides help and advice on how to deal with illnesses. It is available 24 hours a 
day.

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