Survey shows patients have positive experience of QA Hospital’s A&E

Queen Alexandra Hospital

THE majority of patients receiving care from emergency departments had positive experiences, according to a survey.

Health watchdog the Care Quality Commission (CQC) asked patients attending A&Es to fill out a questionnaire asking for their thoughts on a variety of indicators from waiting times to the hospital environment.

Portsmouth Hospitals NHS Trust, which runs Queen Alexandra Hospital in Cosham, had responses in line with other emergency departments across the country.

Patients scored it above average for all categories apart from waiting times which scored 5.8 out of 10.

Overall, patients scored their experience of QA Hospital an 8.1 out of 10.

Other results included:

n 7.6 out of 10 for arrival at A&E including ambulance handovers and privacy of the department.

n 8.3 out of 10 on the doctors and nurses including getting clear explanations, having time to be listened to, the confidence they had in the medical teams and being involved in discussions of treatment.

n 7.6 out of 10 for care and treatment including privacy, getting help when needed, pain control and being involved in their treatment.

n 8.5 out of 10 for tests including the timeliness of results and them being explained.

n 8.4 out of 10 for the hospital environment and facilities.

n 8.9 out of 10 for respect and dignity.

Nationally, results found 75 per cent of patients ‘definitely’ had confidence and trust in the doctors and nurses treating them and 78 per cent felt they were treated with respect and dignity ‘all of the time’.

Seventy-three per cent ‘definitely’ had enough time to discuss their medical problem with staff.

Professor Ted Baker, CQC’s chief inspector of hospitals, said: ‘This year’s survey shows some positive results.

‘The fact the majority of people reported a good overall experience is testament to the efforts and dedication of the frontline staff working in emergency departments across the country to ensure that people receive the care and treatment they need.

‘Those staff should be proud of their achievements.

‘The challenge of increased attendances puts huge pressure on emergency departments.

‘The survey questions where patients responded less positively such as waiting times, discharge arrangements and access to timely pain relief are concerning at a time of increased demand when staff are at full stretch.

‘This year’s survey findings will feed into our future inspection activity and our ongoing monitoring of the quality of care.’

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