Jobs boost as new roles created at Havant call centre

JOBS BOOST New roles are to be created at Scottish and Southern Electric in Havant
JOBS BOOST New roles are to be created at Scottish and Southern Electric in Havant
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ENERGY firm Scottish and Southern Electric has announced 200 new jobs at its customer service centre in Havant.

The jobs come on the back of announcement today that the firm will be offering all its customers an annual energy review to help them safe money on their bills, and the new employees will be in charge of delivering the review.

The news comes in a week when British Gas announced it will closing its call centre in Southampton, with the loss of 550 jobs.

The announcement of the review is one of 10 new measures SSE announced today in order to build up its customers’ trust.

Other plans include simplifying bills, forecasting energy prices, opening up its customer service performance to scrutiny and ensuring its pre-pay customers can get on to the best tariff for their needs.

SSE chief executive Ian Marchant said: ‘SSE takes its responsibilities toward its customers very seriously and believes that actions speak louder than words.

‘That is why over the last six months we have been working hard to implement the ten commitments we announced in October 2011, which were designed to begin the process of regaining our customers’ trust.

‘I’m pleased to report that we have delivered against all of them.’

Tony Keeling, director of customer service for Southern Electric, added: ‘I’m delighted to be announcing new jobs for Havant and am looking forward to welcoming the new staff into our award-winning Penner Road team.

‘This is a clear sign of Southern Electric’s commitment to Hampshire.

‘Whilst we continually outperform our major competitors in almost every independent survey of customer service, we have set ourselves the challenge of improving even further.

The news also came as it was announced Britain is back in recession.

David Willetts, MP for Havant and the Universities and Science Minister, said: ‘These 200 jobs are excellent news for Havant. There are now 6,000 jobs in Langstone between the A27 and the sea – that shows the strength of our local economy.’