Last Friday, as I was checking my paperwork, I noticed I hadn’t received my policy documents on my new car insurance with Age UK.
No problem, I’ll just phone them. Huh!
First female phone operative, after faffing around forever, told me I only had a quotation.
‘No’, I told her ‘I’ve got the car insurance policy paperwork in front of me.’
Got passed to a fella phone operative, who after more faffing around came up with the same answer, but would delve deeper.
After a 30-minute wait folks, I’m dusting off the divine double D dumplings, ready to rumble.
So I phoned the insurance company AGAIN and got third phone operative, a fella, who took my details, and Jemima Jolopy IS insured.
Age UK customer relations apologised – ‘computer glitch’. Arrggh
It’s being investigated.