Dealing with ‘the system’ due to Ma’s dementia has been an absolute nightmare, folks.
There are so many different organisations – PCC Financial Service, NHS, adult care services and the Department for Work and Pensions (DWP).
The DWP has been especially challenging.
A few months ago I had to stand in my own flat with a photo of myself and a recent utility bill to prove I was ME when their representative came to visit.
And then they messed up and shut down my mother’s account down.
So last week when a DWP lady phoned me with a question, but first had to ask security questions, I answered: ‘Hey you phoned me. Where’s my security?’
So I refused to answer her questions, and said: ‘Put it in writing.’
Don’t let government departments browbeat you folks.