It’s pleasing to report today how Queen Alexandra Hospital at Cosham has been rated highly by the people who matter the most – the patients and staff.
Assessments showed it was above the national average in four main areas – cleanliness, the condition, appearance and maintenance of the hospital, the privacy, dignity and wellbeing of patients and the quality of food and hydration they receive.
But this isn’t just about high standards at the QA.
Others in the city in the business of caring for patients have also come out well in a detailed survey.
St Mary’s Community Health Campus in Milton scored higher than the national average in two areas, St James’ Hospital in Milton was higher in three areas and Jubilee House in Cosham was higher in one.
Patient-Led Assessments of the Care Environment (Place), a self-assessment of a range of non-clinical services that was introduced in April this year, are right to focus on the whole experience of hospital or other forms of healthcare such as treatment centres and hospices.
Because the medical treatment received is only really part of the story.
When people go into these establishments, so many factors go towards creating the right environment in which they can be cared for.
Get it wrong and patients are left with a bad impression.
Of even greater concern is how faring badly in such categories as cleanliness, dignity and wellbeing or food can impact adversely on somebody’s recovery from illness or surgery.
Staff at the QA and at the other healthcare providers should feel proud of what they’ve achieved and that their efforts have been recognised.
But as Ellen McNicholas, deputy director of nursing and allied health professionals for Solent NHS Trust, says, this is no time for complacency.
Because the hard work must now continue so that patients in future can be confident they will also be cared for in such an impressive way.