We don’t have to put up with poor service

Mary Portas

Mary Portas

Daffodils in the sunshine

VERITY LUSH: Unrealistic to think we can blanket cover moral issues

0
Have your say

Folks, I am quite prepared to complain about poor service in shops, so I’m loving the new Channel 4 series Mary Portas – Secret Shopper.

Last week, Mary was on a mission to get High Street shops to offer better customer service.

A few years ago I was in a long queue at the cashiers desk in a bank in Portsmouth’s Commercial Road. After seven minutes of standing there, my Latin temperament kicked in and off I went on one, on the spot, LOUDLY.

‘The service in this bank is disgusting, where’s the manager?’ I said.

With the backing of the queue I demanded better service. When I returned to the bank the following week, extra staff were going along the queue offering assistance. Result.

The message is simple. You don’t have to put up with bad service.

Back to the top of the page