We don’t have to put up with poor service

Mary Portas

Mary Portas

COMMENT: Our public services can only take so much

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Folks, I am quite prepared to complain about poor service in shops, so I’m loving the new Channel 4 series Mary Portas – Secret Shopper.

Last week, Mary was on a mission to get High Street shops to offer better customer service.

A few years ago I was in a long queue at the cashiers desk in a bank in Portsmouth’s Commercial Road. After seven minutes of standing there, my Latin temperament kicked in and off I went on one, on the spot, LOUDLY.

‘The service in this bank is disgusting, where’s the manager?’ I said.

With the backing of the queue I demanded better service. When I returned to the bank the following week, extra staff were going along the queue offering assistance. Result.

The message is simple. You don’t have to put up with bad service.

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