Gosport woman’s anger at insurers over no payout for caved in ceiling

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A WOMAN has been waiting seven months for an insurance company to fix a ceiling after it fell on her.

Audrey Comley, 59, of Wych Lane, Bridgemary, Gosport, has been terrified to get in the bath upstairs as the tub is directly above the collapsed ceiling and she fears it may break through the floor.

ANGRY Audrey Comley, who has had a battle with an insurance firm after her ceiling collapsed. She is pictured by the upstairs leak, and inset, under where the ceiling came down. Picture: Paul Jacobs (132881-3 and 4)

ANGRY Audrey Comley, who has had a battle with an insurance firm after her ceiling collapsed. She is pictured by the upstairs leak, and inset, under where the ceiling came down. Picture: Paul Jacobs (132881-3 and 4)

But now RSA, Mrs Comley’s home insurer, has apologised and agreed to give her £250 cash, after being contacted by The News.

Mrs Comley said: ‘I was in the downstairs bathroom and I noticed condensation on the ceiling.

‘I stood up on the toilet to wipe it and as I was wiping it the ceiling came down on to me.

‘I wanted compensation for all the stress and worry of it, I need to have it put right immediately.

Where the ceiling came down

Where the ceiling came down

‘I feel it’s dangerous if it’s left much longer as upstairs the woodwork is rotting.’

Mrs Comley’s fears increased as the downstairs bathroom ceiling tested positive for asbestos and she was told not to go in there after the collapse in March.

A spokeswoman from RSA said it sent contractors out straightaway to make her home safe and dry the place after the water leak.

She added there was no cover to repair the leak, which Mrs Comley had to pay for herself, and that a contractor told her this on two visits.

But Mrs Comley and her daughter Tracey Hamilton, 40, of Stoners Close, Bridgemary, said they are unhappy as they could not get hold of the surveyor, even after having the leak repaired.

Tracey said: ‘She can’t have a full bath, she’s been having to use little bits of water.

‘The weeks have gone into months and now we just can’t get hold of any of them. I just don’t know what they’re playing at.’

The RSA spokeswoman said: ‘We’re very sorry that Mrs Comley hasn’t received the service we expect our customers to receive.

‘Although we were waiting for the leaks to be fixed, we completely recognise that we should have been in contact with Mrs Comley on a more regular basis.’