Top rating for care home that listens to its residents

BEST SUPPORT The tenants at 16 Kings Road in Lee-on-the-Solent

BEST SUPPORT The tenants at 16 Kings Road in Lee-on-the-Solent

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A RESIDENTIAL care service has been given the highest rating possible in its latest inspection.

The care home 16 Kings Road, which is run by Care Management Group, in Lee-on-the-Solent, has been rated ‘outstanding’ by care regulator the Care Quality Commission.

It’s one of only a handful of services of its kind to have been given the highest accreditation since the regulator changed its system of inspection in 2014.

Sophie Hare, manager of 16 Kings Road, said: ‘We are delighted to have been rated outstanding by the CQC.

‘It is a testament to the six people that live here at 16 Kings Road and the brilliant work our staff have done in helping them live happy, independent, and fulfilled lives.’

The home for people with severe learning disabilities was recognised for involving the people it supports in the decision-making process.

Ms Hare added: ‘A big part of this is working around the tenants, so they have the freedom to achieve the things that are important to them.

‘Our staff never “clock watch” – if a tenant wants to do something, then we make it happen.’

The home ensures tenants always have their say by holding meetings with them at least once a month.

Decisions are then made, with the tenants’ input, such as what colour the walls should be painted, how the house is laid out, and where tenants should go on days and nights out.

The home is the second CMG service to be awarded an outstanding rating since the system of inspections changed.

Peter Kinsey, chief executive of CMG, said: ‘To have two services rated Outstanding is an excellent achievement for us and one we are enormously proud of.

‘The team at Kings Road pay careful attention to feedback from tenants and their families to ensure they always provide the highest standards of care.

‘As soon as you walk into the home, you immediate get the feeling it’s a house that’s been created by the tenants, rather than for the tenants.’

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