A SEAFRONT visitor was left angry after paying 20p to use a toilet only to find there was no loo roll.
Pauline White was walking from Canoe Lake back to her home in Stone Street, Southsea, when she nipped to use the pay-as-you-go toilets near Clarence Pier.
The 59-year-old did not think there would be any problems – until she realised the first two cubicles weren’t stocked with toilet paper.
She then managed to find some in the third cubicle, and has voiced her frustrations over what happened with others on Facebook – who agree there are problems with the city council-run loos.
Pauline said: ‘You expect the toilets to be in good condition and stocked up, if you pay 20p to use them or not.
‘I needed to go in there quickly. I paid 20p and then had to hunt to find toilet paper, and I don’t think that’s right.
‘A lot of the public toilets have closed and the next toilets on from Clarence Pier is at the D-Day Museum, and then from there it’s Canoe Lake. You have to walk a fair way along the seafront if you need to use the loo.’
It comes after the council axed 12 of its 25 toilets last year as part of a move to save money – but there are 53 public loos available now thanks to businesses letting out their facilities as part of a community scheme.
Kirsty Hayles wrote on The News Facebook page: ‘You pay 20p for toilets that smell rank and are disgusting!’
Tanya Phillips said: ‘Just been in those exact loos and spent 20p, there was toilet roll all over the floors!’
Pauline said the community toilet scheme wasn’t right since families do not want to take their children to the toilet in adult venues like a pub.
‘I haven’t got any children,’ she said. ‘But people don’t want to take their children into a pub where adults are.
‘It’s okay for an adult, but there are a lot of children in this city.’
The council has apologised for the incident, which happened last week, and said an extra member of staff helped to cover the Easter weekend.
Paul Fielding, Portsmouth City Council’s assistant head of environment, said: We’re very sorry to hear of this lady’s experience.
‘We’ve had a large number of people visiting the seafront, as a result of the good weather, and staff have been working hard to keep up with demand.
‘It seems that not all cubicles were fully serviced at the time.’