Watchdog praises Portsmouth City Council

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PORTSMOUTH City Council has been praised by a watchdog for handling complaints quickly.

The Local Government Ombudsman – which investigates claims of wrongdoing by councils – has said in its annual report that the authority’s average response time was 24.1 days.

Writing to David Willams, the council’s chief executive, ombudsman Dr Jane Martin said the figure was ‘within the 28-day target and a further improvement on last year’s already good figure.’

She added: ‘We consider it important to deal with complaints as swiftly as possible.’

Of the 32 complaints which they ruled on during the year, no evidence of maladministration was found in 14, eight were not serious enough to take action on, five cases were outside the watchdog’s jurisdiction and five were settled by the council.