Residents in Waterlooville area cut off for six months due to BT’s blunders

Residents in Oaklands Avenue are annoyed with BT after having no phone line or internet for six months. (back l-r) Beth Crouwkamp, Sheila Hicks, Chris Hicks, Dorin Teodorescu, Nick Molyneux, Helene Moncorger and Sharon Armstrong, with (front l-r) Emily Sanders, Katie Rode, Ernest Molyneux and Bethan Armstrong. Picture: Sarah Standing (142083-7491)
Residents in Oaklands Avenue are annoyed with BT after having no phone line or internet for six months. (back l-r) Beth Crouwkamp, Sheila Hicks, Chris Hicks, Dorin Teodorescu, Nick Molyneux, Helene Moncorger and Sharon Armstrong, with (front l-r) Emily Sanders, Katie Rode, Ernest Molyneux and Bethan Armstrong. Picture: Sarah Standing (142083-7491)
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FURIOUS residents say a blunder by BT has left them without a landline for more than six months.

Nicholas Molyneux is at his wits’ end after having no phone or internet connection since he moved into his newly-built house on December 21 last year.

Despite repeated requests for the problem to be fixed and promises from various people in BT call centres, Mr Molyneux and his neighbours in Oaklands Avenue, Rowlands Castle, are still cut off.

Nicholas’ father, Simon Molyneux, from Waterlooville, is also feeling the frustration after having to spend £10 a month in mobile phone bills to contact his son.

Dad-of-two Nicholas, 37, said: ‘It’s incredibly irritating. Everything these days needs to be done online.

‘Banking is done online and companies want you to contact them online.

‘My partner is looking for a job and this is difficult without the internet.

‘I work 40 miles from my home and I was hoping to work from home occasionally to cut down on the time and cost of travel.

‘But this is not possible without a reliable telephone.

‘My son gets given homework from primary school which requires him to do things on the internet.’

Simon added: ‘I have as much chance of talking to them on my Fisher-Price toy telephone as I do on a BT landline.’

Meanwhile, in Cotwell Avenue, Cowplain, 82-year-old Ruth Tabner and two neighbours were left without a phone line for more than a month, only being reconnected last weekend.

Her daughter-in-law Jane Tabner, who has been having to travel from Midhurst to speak to her, said: ‘She was getting very distraught.’

Spokesman for BT Ian Read said the problem in Cotwell Avenue stemmed from a faulty underground cable.

He added: ‘The new site in Oaklands Avenue, Rowlands Castle is not yet cabled as underground duct blockages have been found.

‘The excavation work, which is complex and time-consuming, requires traffic light maintenance.

‘We apologise to customers who have experienced delays, Openreach and their engineers are working as fast as they can to provide service as soon as possible.’