Train company wins customer service award

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SOUTH West Trains has been recognised for providing good customer service.

The firm has been given a ServiceMark accreditation from the Institute of Customer Service, the UK’s professional body for customer service.

Following a two-day assessment which looked at the company’s ethos, its customer service team was praised as ‘a very well organised operation with an inbuilt customer culture’.

The institute added: ‘A strong positive team spirit is evident and is supportive of what is trying to be achieved.’

Jo Causon, chief executive of the institute said: ‘Achieving the standard is not easy as it involves both a rigorous internal assessment and, critically, a view from the customer on the level of service an organisation provides.’

ServiceMark is the institute’s national standard for customer service and is unique as it requires the voice of the customer to be taken into consideration.

Jake Kelly, customer service director for SWT, said: ‘It is great to be recognised for this.’

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