Watchdog blasts care given at Hayling Island old peoples home

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THE GOVERNMENT’S social care watchdog has released a damning report into an old people’s home on Hayling Island.

Social Services raised the alarm over the care given to the five residents at 4 Seafarers Walk, in south Hayling.

The Care Quality Commission was called in and found eight areas of major concern.

They found staff had a lack of knowledge and training, leaving residents vulnerable, while some did not receive appropriate care, if any.

They also found residents were at risk of receiving incorrect medication, there was not always enough staff on site and staff did not respect residents privacy or dignity.

The home, which is run by the charity Community Integrated Care, has been put under special measures and will be subjected to unannounced inspections to make sure managers follow an action plan to turn the home around.

CQC regional director for the South East, Roxy Boyce, said: ‘The care at 4 Seafarers Walk has fallen far short of the standards people have a right to expect.

‘The law says these are the standards that everyone should be able to expect when they receive care. Providers have a duty to ensure they are compliant – or face the consequences.’

Jane Worsley, operations director at CIC, said staff would undergo intensive retraining and they were working with CQC and Hampshire County Council.

She said: ‘As soon as we were made aware that there were serious concerns about the service, we took swift action to investigate,’

She added: ‘We are deeply sorry that standards at this service have dropped and want to apologise to the service users and their families for any distress they may have experienced.’

REPORT

· Inappropriate care and treatment.

· Staff had lack of knowledge and training

· Care planning documents do not reflect peoples needs.

· Residents not protected from financial abuse.

· Lack of effective monitoring of medicines.

· Staff do not respect people’s privacy and dignity.

· Care plans were not up to date and accurate.

· Not enough staff to support with activities.