Fareham family stuck self-isolating for 14 days after Covid-19 test result from Southampton Airport centre goes missing
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After 13-year-old Tegan exhibited a continuous cough, Scott took her to the Covid-19 testing centre in Southampton Airport at 7pm on Wednesday, October 7.
The manufacturing worker was told the family should expect a result within 48 hours, but after a nine-day wait Scott called the NHS Test and Trace service – and was told to continue to wait while the service investigated the matter.
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Hide AdNow after 14 days self-isolating, the family has still not received Tegan’s test result nor the result of the investigation.
Scott, of Fareham Park Road, said: ‘I asked to get another test, and I was told it was best to just sit it out.
‘There doesn't seem to be a safety net in place for things like this.
‘It's very, very frustrating – it does knock your confidence in the system.
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Hide Ad‘You try to do the right thing and then something like this happens.’
Now the 43-year-old feels he has been ‘left in limbo’ with his next paycheck, as he works with his employer to ensure his wages during the isolation period – totaling more than £800 – will be eligible for the government’s coronavirus-related sick pay scheme.
He said: ‘I was beginning to get a bit nervous that my employer wouldn’t believe me, but work has been really good.
‘It could still be the case that I’m not paid, but it wouldn’t be work’s fault – they are just following the process.’
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Hide AdTegan’s symptoms have now abated and Scott has sent an NHS isolation note to his employer – and hopes this will enable them to claim back his wages.
NHS Test and Trace does not comment on individual cases, but the ‘majority’ of people tested receive a result the next day, according to a spokeswoman from the Department of Health and Social Care.
She said: ‘NHS Test and Trace is processing tests at an unprecedented rate - 270,000 a day on average over the last week – with the majority of the public who undertake an in-person test are receiving their results the following day, and reporting no issues at all.’
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