Bank tops the charts for customer satisfaction

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HANDELSBANKEN has been rated top for customer satisfaction for the eighth year running, in an independent survey of British banks’ personal and business customers.

The 145-year-old bank, which has a branch in Portsmouth and its head office at Lakeside North Harbour, outstripped its British banking competitors for both customer satisfaction and loyalty in the survey by European research institution EPSI Rating

Phil Dedman, manager at the Portsmouth branch, said: ‘We know having a presence in the local community is important to our customers.’