THOUSANDS of Virgin Media customers throughout the Portsmouth area have been left without a service after contractors cut through their cable.
Broadband internet connection and television went down after contractors working on the Northern Road bridge in Cosham severed the cables.
Many residents said their service stopped working at around 9.30am, though some said they had a connection until about 11.30am.
The problem is affecting people in the PO postcode area, including Havant, Cowplain and Gosport, as well as some residents in Fareham.
Virgin has apologised to customers but has said their service will be unavailable while engineers work around the clock to fix it.
A spokesman for the company said: ‘A part of our network was damaged by roadworks to the north of Portsmouth this morning affecting customers in parts of the city and the surrounding area.
‘Our engineers have been on site and will continue to work through the night to repair this damage in order to bring services back as quickly as possible.
‘We apologise for any disruption.’
He added that customers whose service has been affected will be entitled to compensation.
However, customers have said they have been left frustrated by the lack of information from the company.
Avril Downie, who lives with her parents in Templeton Close, Hilsea, said: ‘My father phoned at lunchtime and Virgin said it would be fixed by 5pm.
‘Then I phoned after work and got a recorded message saying 48 hours, but then I phoned the number which came up on the telly, and the person on the end of the phone said 72 hours.
‘I’m a teacher, and I need the internet for work.’
Ann Wise, of Delph Gardens in Cowplain, said she was losing money because of the outage.
She said: ‘My husband and I run businesses from home over the internet.
‘We run a caravan business and that’s all done over the website.
‘We’re losing bookings and they want to give us a measly £20 compensation.
‘We’re losing hundreds of pounds worth of bookings.’